Service Level Agreement

We were one of the first hosts in the UK to introduce clear, honest pricing & service guarantees.
Our guarantees to you are listed below:

There are no hidden charges
The price you see is the price you pay. With SupaNames there are no hidden charges.

There are no transfer or release fees
We will not charge you to move your domain(s) away from our service should you require to do so.  You are not "stuck" in a contract with us and can leave with your domain name at any time.

Ownership
You are the registered legal owner of the domains you buy - not us. This means that you have ultimate control over your domain names and the domain names are yours to use as you wish.

Bandwidth
The bandwidth (data transfer) used by your account is un-restricted.  To back this claim up we are prepared to offer a full refund of the entire hosting* fee should we be unable to host your website due to high bandwidth usage.

No advertising
We will never put adverts or pop-up windows on your websites. Some competitors, such as easyspace.com, place unsightly advertisements for their company all over your website.

Privacy Policy
We will not pass or sell your private information to anyone else and it is stored securely. Our ordering process links securely with Netbanx which means that your credit card details are not stored in any form. Please click here for our full privacy policy.

We aim for 100% uptime
We promise to aim at 100% uptime for your website in everything that we do.  We constantly invest, where possible,  into new equipment and innovations to ensure the smooth running of your website.

Best Price Guarantee
We guarantee to be the best value web host in the UK - or the difference back.   Terms



* Pro rata. Excluding a small domain admin fee.
This does NOT apply if you have broken our terms and conditions. 

Trademarks acknowledged.